- Simple and straightforward client
- Categorization of stored credentials
- Support of desktop app passwords
- Fingerprint authentication options
- Versatile customer service
- Cheap prices
- No manual login creation in desktop version
- Importing issues with Chrome and Opera
- Limiting authentication apps to device authentication
Regardless of whether you still believe in the benefits of sticky notes or have another way of recalling account passwords, a password manager will still be a lifesaver and one of the most convenient ways of storing all the credentials that are necessary for managing your online life. And RoboForm, a solution that has been around since 2000, is perfect as your virtual assistant to help you memorize passwords and form data.
With this simple and straightforward desktop solution, passwords and any other type of credential can be stored and organized automatically in a logical manner or – via the fully customizable folders – in any way you please. All data is safely stored on the very device RoboForm is installed on thanks to its military-grade, local encryption that can be further secured by fingerprint authentication, but there is also the option to share your information with a third party without leaving the software’s safe interface.
But take into consideration the numerous extras – such as the in-built ability to analyze used passwords or provide emergency access to another person – alongside the equally handy mobile application and an extremely customer-friendly pricing policy, and RoboForm certainly has what it takes to become a trustworthy companion for life.
One of the main reasons why RoboForm is preferred over many of its competitors is that its desktop app only displays the most necessary commands, and since it’s capable of automatically categorizing login credentials and other information to their respective folders – such as logins, secure notes and even desktop programs like Skype – the program is especially useful for a wide range of uses.
What makes things even more effective is how RoboForm automatically syncs all stored data across every device, which can then be found easily via detailed searches – although in this case the RoboForm drop-down menu needs to be accessed. Aside from importing data from browsers and competing services, there is also the option to create credentials manually but, frustratingly, this is only available in RoboForm’s mobile app. This leaves desktop users no choice but to head to the specific website and wait for the program’s prompt to add new information into the RoboForm vault – a limited way of handling such things.
Another thing you’ll quickly notice is the middle panel, where additional folders can be created to further categorize how the data is stored. When clicking on a main category on the left panel, this middle section will only display the relevant data and hides everything else – though it is still possible to show all the data saved to your RoboForm account by selecting “All”.
As for logins, the program provides the options to automatically log into an account, fill out the boxes on the login screen or simply direct you to the page in question. Additionally, RoboForm can create a desktop shortcut to the desired account and it can remind you to change the password after a given period of time; note that these two features are only available for the software’s Windows version.
There are two extra features worth mentioning: one is the “Emergency Access”, which provides access to any chosen third parties with access to your account should anything happen to you, but is sadly only accessible by visiting your online RoboForm account. The other is the “Security Center”, where all your passwords entered into the RoboForm vault are evaluated and arranged from weakest to strongest. In doing so the program attaches a so-called security score to your passwords, and even highlights those passwords that are reused or are deemed duplicates.
Apps and Browser Extensions
Unsurprisingly, RoboForm has extensions for all major web browsers and they are automatically added the moment the program’s installation is finished. There is nothing surprising feature-wise either: the add-on ensures all passwords, bookmarks and secure notes are saved to your account, can generate passwords for you, and allows you to quickly access the Security Center. Additionally, a toolbar can be added to the lower section of the browser window should you need quick and immediate access to the necessary information.
The iOS and Android app is equally effective at for quick access to your data and is capable of handling the most important features of the desktop version, meaning the ability to view, edit, share, and save passwords or other credentials, access the Security Center, and edit the details of the emergency access function. By default, the app starts on a screen that both stores the most visited sites and functions as a safe web browser and a search bar.
Additionally, RoboForm supports the built-in biometric authentication feature of the latest smartphone models, meaning that the master password can be replaced by fingerprint login and – starting from version 8.5.1 – even Apple’s Face ID. However, despite these fantastic features, the app has its annoyances, too, with the most noticeable being the default search engine being set to Bing, of all things.
The setup process of RoboForm is a bit messy for certain reasons (see the problem with browser extensions below), though the installation itself is completely hassle-free – especially if the program is installed to the default folder. As usual the program requires that an account is created to use all of RoboForm’s features without limitations, but this is also a quick and easy task. As a nice addition the software immediately evaluates the master password and requires secondary confirmation to complete the setup process, though unfortunately RoboForm doesn’t have a desktop launch icon, meaning that the program has to be launched from the tray.
Aside from being able to integrate with industry-leading browsers, RoboForm is capable of importing data from many of the best-known password managers on the market including Dashlane, Sticky Password, 1Password, and LastPass. In fact, when data is fetched from competitors, the app automatically creates folders for imported passwords with a prefix to indicate where they originated from.
Browser credentials, on the other hand, aren’t put into folders, but they can still easily be found later on, since they are automatically placed into RoboForm’s default data categories. However, it’s worth adding that the process of fetching browser passwords only works properly if you aren’t using Google Chrome or Opera, since for some reason users of either of these two browsers have to close the program in order to complete the importing process.
Security and Privacy
Two-factor authentication is dealt with rather interestingly with RoboForm. Although there is the option to pair two-factor authentication apps to your account – Google Authenticator, Authy, and Microsoft Authenticator to be exact – these cannot be used for what they were intended. Instead, their only purpose is to authenticate any device that RoboForm is installed on, which can also done by using email or SMS.
While these same issues with device authentication appear on the mobile app, the situation is much better, since the master password can be replaced not only by a four-digit PIN code, but the fingerprint authenticator on the smartphone, too. As a matter of fact, RoboForm is capable of using fingerprint authentication on PCs and Macs as well, provided that the machine has a built-in fingerprint reader.
However, if you prefer to (or are involuntarily forced to) stick to the master password, then rest assured that RoboForm will take good care of it: as mentioned before, the master password is immediately evaluated during installation and not even the verification email you’ll receive will have this precious information disclosed within.
And as should be expected from a password manager, RoboForm encrypts all data entered into its vault with military-grade AES-256 encryption, but unlike many of its competitors this encryption happens locally. Moreover, the same encryption method is used whenever you share credentials with others and during data syncing via RoboForm’s cloud storage, meaning that not even the company itself can see what is entered into individual accounts.
RoboForm may not be that convincing feature-wise, but its prices are among the best on the market. The free forever version provides everything necessary for managing your passwords and credentials in a safe environment, but you’ll only need to pay $23.88 per year ($1.99 per month) to unlock extra benefits like auto-syncing across devices, emergency access, cloud backup, advanced support, and a 30-day money-back guarantee. Additionally, RoboForm can be purchased for business purposes as well – which unlocks role-based access permissions, reporting, and a customizable security policy – but this version has custom prices that depend on various factors.
Thankfully, personal users have many means to further reduce costs. These include opting for a longer subscription, picking the Family plan – which provides all features of RoboForm Everywhere for five people – or using a special promotion that cuts prices by 30% for first-time RoboForm users. Moreover, customers can gift a license to someone or earn themselves six months of free use via referrals, which the referred will also earn when signing up for a subscription.
RoboForm’s customer service is pretty versatile, providing the all-important live support alongside other forms of assistance. If you need to speak to a staff member the options include a direct phone call, live chat, or an inquiry via email – but only the latter is available 24/7. Additionally, the company responds to users’ questions via its Facebook and Twitter pages as well, even if the infrequent updates of these platforms suggests otherwise.
However, RoboForm’s Help Center is a real jackpot, providing answers to all kinds of questions in a straightforward, smartly-categorized manner. There is also RoboForm’s YouTube page with tons of tutorial videos and a complete user manual available online or as a downloadable PDF.
RoboForm has enough quality offerings to make it a decent password management solution, but because it is lacking in other areas it currently isn’t much more than that. The fact that certain features cannot be reached simply is excusable, but issues like the buggy importing from certain browsers or preventing desktop users from manually creating logins are important enough flaws to hold the software back. Still, RoboForm perfectly serves its purpose, offering a simple, straightforward and logically-designed interface for both the desktop and the mobile app. The software is particularly helpful thanks to its automatic categorizing of each new entry according to their type and the safety of sharing passwords via RoboForm’s cloud.
Speaking of safety, RoboForm has some pretty innovative ways of keeping credentials locked away in the vault, in particular the addition of fingerprint authentication for both the apps and the desktop client. But the thing to really take into consideration is the company’s customer-friendly pricing, which makes RoboForm an ideal choice for individuals, families and businesses alike.